The Zoo at North River Veterinary: The Second Generation
Sarah Holtzen
Missouri Southern State University
Missouri Southern State University
Colette Dumas
Suffolk University
Suffolk University
Olugbenga Adeyinka
Penn State University Brandywine Heidi Bertels, CUNY College of Staten Island
Penn State University Brandywine Heidi Bertels, CUNY College of Staten Island
Heidi Bertels,
CUNY College of Staten Island
CUNY College of Staten Island
Kristin Burton
Purdue Northwest University
Purdue Northwest University
Arlisa Campbell
Missouri Southern State University
Missouri Southern State University
Kenneth Chukwuba
Southwest Minnesota State University
Southwest Minnesota State University
Mike Grandinetti
Harvard University & Brown University
Harvard University & Brown University
Curtis Gregory
Temple University
Temple University
Rick Moran
University of Wisconsin-Superior
University of Wisconsin-Superior
Kim Sherman
Westfield State University
Westfield State University
Huy Tran
Albright College
Albright College
Abstract
Following in her father’s footsteps, Dr. Pat was the owner and head veterinarian at North River Veterinary Hospital. Recently, the hospital had begun to look more like a zoo. Surgeries were being overbooked, patients with appointments were left waiting, and confusion seemed to be around every corner. Though Dr. Pat had commissioned the building of a new hospital in 1993, she wondered if she had given enough thought to the organization’s operational structure. How could she better organize her staff and work processes to address the confusion?
Keywords:Organizational structure, decision-making, management.