The Zoo at North River Veterinary: The Second Generation

Authors

  • Sarah Holtzen Missouri Southern State University
  • Colette Dumas Suffolk University
  • Olugbenga Adeyinka Penn State University Brandywine Heidi Bertels, CUNY College of Staten Island
  • Heidi Bertels, CUNY College of Staten Island
  • Kristin Burton Purdue Northwest University
  • Arlisa Campbell Missouri Southern State University
  • Kenneth Chukwuba Southwest Minnesota State University
  • Mike Grandinetti Harvard University & Brown University
  • Curtis Gregory Temple University
  • Rick Moran University of Wisconsin-Superior
  • Kim Sherman Westfield State University
  • Huy Tran Albright College

Keywords:

Organizational structure, decision-making, management.

Abstract

Following in her father’s footsteps, Dr. Pat was the owner and head veterinarian at North River Veterinary Hospital. Recently, the hospital had begun to look more like a zoo. Surgeries were being overbooked, patients with appointments were left waiting, and confusion seemed to be around every corner. Though Dr. Pat had commissioned the building of a new hospital in 1993, she wondered if she had given enough thought to the organization’s operational structure. How could she better organize her staff and work processes to address the confusion?

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Published

2023-06-22

Issue

Vol. 6 No. 1 (2022): Volume 6 (2022)

Section

Articles