Investigating the Impact of Career Advancement, Performance Feedback and Employee Motivation on Employee Commitment: The Moderating Impact of Organizational Support

Abstract

Employees committed to their organizations play a crucial role in achieving organizational goals and objectives. To enhance employee commitment, banks must identify factors that foster such commitment. The objective of this research was to examine the impact of career advancement, performance feedback, and professionalism on employee commitment, with employee motivation as a mediating variable. Additionally, the study investigated the moderating role of organizational support. The unit of analysis was employees, and the study employed a cross-sectional research design with a quantitative methodology. Data were collected using a questionnaire distributed among bank employees in Saudi Arabia, employing convenience sampling. A total of 243 valid responses were analysed using SPSS and Smart PLS. The findings indicated that career advancement, performance feedback, and professionalism positively and significantly influence employee motivation, which, in turn, significantly impacts employee commitment. The study confirmed the moderating effect of organizational support and validated the mediating role of employee motivation in the relationships between professionalism and employee commitment, and career advancement and employee commitment. This research addresses the gap in the literature regarding the moderating effect of organizational support and offers valuable insights for policymakers in the banking sector. The findings suggest that integrating career advancement, performance feedback, and professionalism into policies can effectively enhance employee commitment.