International Journal of Instructional Cases (IJIC)

Role of Empathy and Ethical Competence in Job satisfaction of Employees at Indian workspaces

Dr Vimala Venugopal Muthuswamy
Department of Management, School of Business, King Faisal University, Al-Ahsa, Saudi Arabia
Varshika G.
Business and Economics (Masters). Melbourne Business School, University of Melbourne, Australia


The primary objective of this study is to examine the relationship between job satisfaction and the emotional quotient of employees inside an organization. The emotional quotient encompasses several factors such as empathy, emotional intelligence, personal values, and ethical competence. This study is based on the premise that job satisfaction is affected by an employee's emotional quotient. It recognizes that job satisfaction is a significant determinant of an employee's motivation and subsequently, the overall productivity of an organization. In order to accomplish this goal, a new framework was devised by amalgamating pertinent research works, and a survey instrument was constructed to gather empirical data from the workforce in the Indian IT sector located in Bangalore. This study seeks to enhance the existing knowledge of the factors that influence job happiness, with a specific focus on the untapped area of employees' emotional quotient. The results of the research will ultimately offer useful insights into the relationship between empathy, ethical competence, and job happiness. These insights will be of great significance for future studies, policy formulation, and the development of organizational culture.

Keywords:Empathy, Ethical Competence, Emotional quotient, Job satisfaction, Productivity